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If you suspect a child is at risk of harm, please call The Contact Centre on 01744676767

MA Escalation & Resolution

When to use the multi-agency escalation & resolution procedure... 

All professionals across the borough working with children, young people and families need to know what to do about a case where they are worries that professionals are not working well together and as a result a child is not making good enough progress or is at risk.

Changes to Multi-Agency Escalations

As of 1st December 2020, we have modified the system to ensure that all escalations come to a central point regardless of stage in the process.

This is so that we can gather data on those areas of discussion that take place prior to escalation were differences of opinion are solved at an earlier stage.

To help us we are asking that you lodge all levels of challenge with us now to enable us to gather data as to how effectively the system is working. Thank you for your help in this change. Please feel free to contact us with any feedback

The new email for all things regarding dispute and escalation is: SCPescalations@sthelens.gov.uk

Supporting documents:

word doc St Helens SCP Escalation Notification Process

word docMulti-Agency Escalation & Resolution Policy

word doc Multi-Agency Escalation Form 2020

View the training presentation below to understand the St. Helen's Multi-agency Escalation & Resolution Procedure. Supporting documents can also be found in the links below. This can also be downloaded to use within your organisation to disseminate the information:



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Useful Documents

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To make a referral to the Local Authority Designated Officer (LADO) please use the referral form in the first instance.    

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NB: New changes to the LADO criteria are now in effect